Troubleshooting
Signing in
The sign-in email did not arrive. Check spam and give it a minute. If it does not show up, request a new link from the login page. If you still receive nothing, contact us from the same address.
I lost my Nostr secret key. It cannot be recovered. Your key never leaves your browser, so PIPress does not have a copy. If your account also has an email address attached (Settings → Account), sign in with the email link and add a new key. Otherwise the account is not reachable; create a new one and, this time, store the key in a password manager.
The extension button does nothing. The browser needs a Nostr signing extension installed and unlocked. Without one, choose Use a secret key (nsec) instead.
The feed
For You is not offered, or the feed keeps switching back to By Date. For You needs at least one followed area. Open Settings → Research preferences and pick your domains, or tell PI "follow Lightning and AI Safety". Starring topics alone is not enough.
A Claim disappeared. You probably hid it. Every hidden Claim is listed under Settings → Hidden claims, each with a button to bring it back.
Useful, Not useful and Zap are missing on a Claim. They appear only on Claims that have been published to Nostr, and they need a Nostr key on your account. An email-only account is asked to link a key first.
The feed shows old dates or "Next ingestion soon" for a long time. New Claims arrive as the system publishes them. There is nothing to refresh on your side; check back later.
PI
PI says it found nothing. It searched the Claim network and your own library. It will offer to search the web: say yes, or type /web followed by what you are looking for. Web findings are kept in your library.
PI asked me to confirm something. Changing your preferences and searching the web always ask first, because one changes your feed and the other costs usage and stores results.
PI misread a term. Words like lightning, nostr or taproot mean something specific here. If you follow the matching domain, PI uses that meaning; otherwise it asks. Say which one you meant.
The meter says usage is exhausted. Your weekly allowance is used up. It resets every Monday. To continue now, top up a wallet balance under Settings → Billing and PI keeps working pay-as-you-go. The same message can appear on uploads and on PDF typesetting, because those count too.
"Try again shortly." Either you sent more than ten messages in a minute, or the platform's daily ceiling for the whole service was reached. Wait a moment.
A model is locked. Some models are available only on higher plans. Pick another from the model menu, or see the pricing page.
The reply stopped half-way. The turn continues on the server even if your connection dropped. Reopen the conversation from the left rail; the full reply is there once it finishes. If it really failed, use Retry on your message.
Library and uploads
"Could not fetch the link." The site refused the request or the address is not a paper. Download the PDF and upload the file instead, or paste the DOI.
"Only http(s) links are supported." Paste a full web address starting with https://, or a DOI.
"Extraction produced no claims." The document had no readable text, for example a scanned image, or nothing that reads as a research conclusion. Try a text version.
My paper is in a chat but not in my library. Attaching a file to a conversation only lets PI read it there. To add it to your library, choose Get claims from file when attaching, or /upload-claim.
The upload was refused. Files are limited to 25 MB in the library and 5 MB in a chat, images are not accepted in the library, and an upload over your weekly allowance is refused before anything is stored.
The paper did not appear twice. The same file or the same paper link is never added a second time.
Documents and PDF
The PDF button says typesetting is unavailable. The server's typesetting engine is down or the document is a code file. Use Print from the reader, which produces a PDF from your browser.
The PDF failed to compile. PI gets one attempt to fix the LaTeX; if that fails, download the .tex and open it in Overleaf, where the error is shown in context.
The document is missing a section I asked for. Reply in the same conversation and ask for the change.
Email
I get no briefing. Three conditions: an email address on the account, at least one followed area, and the Daily briefing email switch on under Settings → Notifications. A day with nothing new for you sends nothing.
I want to stop the emails. Use the unsubscribe link in any email, or the same switch. One switch stops the daily briefing, the high-priority alerts and the weekly pulse together.